

Q: How do I pay?
A: We accept all major credit cards as payment or you can pay by cash on the day.
Q: Am I charged if my flight is delayed
A: No we do not charge you any extra if your flight is delayed. We check your arrival time before we dispatch your driver.
Q: Where do I meet my driver when I land at the airport?
A: Your driver will be waiting for you in the arrivals area. If you have provided your mobile number we will try and contact you if we have difficulty finding you. Please take a note of our phone number so you can ring us if you need to.
Q: Do you operate a fixed price policy?
A: The price quoted is the price you pay. The price paid allows for up to 40 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking is to be paid to the driver on the day and he will supply you with a receipt.
Q: Are your prices per car or per person?
A: Our vehicles are sole use vehicles, our prices are per vehicle. Click Here for Vehicle capacity details.
Q: How early do I need to book my car?
A: All bookings should be made at least 24 hours in advance. For bookings within the next 24 hours please call us to confirm availability.
Q: Will you meet us at any time of day?
A: Yes we provide a 24 hour service as long as the journey is booked with at least 24 hours notice.
Q: Do I get email confirmation?
A: All arrangements will be confirmed by telephone and/or email if you have provided us with your email address.
Q: What is your cancellation policy?
A: Bookings cancelled with more than 48 hours notice will usually be refunded in full unless specific deposit arrangements have been made. If you don't notify a cancellation at least 48 hours prior to your booking there will be no refund.